This is a really interesting article from Matthew Taylor which I heard him elaborate on at an event last night.  In essence he concluded that technology would replace a lot of back office and processing types public sector jobs but they would be replaced by more rewarding jobs based on collaboration and relationship building and working with communities using skills that we as human beings actually have inherently. 

How much better would public services be if our public sector got out of the back office say processing benefits and spent the time engaging with people about how they manage their money and support themselves back into work - it's of far more value than sitting behind a computer.  We have as a society lost some of our ability to collaborate and work with and look after our citizens. Automation opens up an opportunity to work differently.